Kontaktinformationen

Contact Information

We are committed to providing clear and reliable customer support.

If you have any questions about our thermal imaging products, orders, shipping, tracking, returns, refunds, payments, or other store-related matters, please contact us using the information below.

Business Information

Business Name: Favn København
CVR Number: 36234369
Business Type: Enkeltmandsvirksomhed (Sole Proprietorship)

Registered Address:
Bygmestervej 51, 4. tv
2400 København NV
Denmark

Responsible Person:
Louiza Kaadach

Customer Service

Customer Service Email:
hilfe.cdf@gmail.com

For faster assistance, please include your order number when contacting us about an existing order.

We can assist with:

Product information
Order status
Shipping and tracking
Address corrections
Order cancellations
Returns and refunds
Damaged or defective products
Incorrect or missing items
Payment-related questions
Privacy-related requests
General customer service inquiries

Customer Service Hours

Monday – Friday: 09:00 – 17:00
Saturday, Sunday & Public Holidays: Closed

Time Zone: Central European Time / Central European Summer Time (CET/CEST)

We aim to respond to customer inquiries within 1–2 business days.

Messages received outside business hours will normally be reviewed on the next business day.

Order Support

If you are contacting us about an order, please provide:

Your full name
Order number
Email address used for the order
Description of your question or issue

For damaged, defective, incorrect, or missing products, please also provide clear photos or videos of the product and packaging where possible.

Shipping Support

For questions about:

Order processing
Shipping time
Tracking updates
Delayed shipments
Lost packages
Incorrect delivery address
Delivery problems

please contact:

hilfe.cdf@gmail.com

Our standard order processing time is 1–3 business days.

Our estimated shipping transit time is 8–15 business days.

Estimated total delivery time is 9–18 business days.

Standard shipping is free.

We currently provide shipping to:

Germany
Austria
Italy
Spain
Hungary
Poland
Czech Republic

Returns and Refunds

For return or refund requests, please contact:

hilfe.cdf@gmail.com

Please include:

Order number
Product name
Reason for return
Photos or videos if the item is damaged, defective, incorrect, or missing components

Please review our Return & Refund Policy before sending any product back.

Do not return products without following the return instructions provided by customer service.

Product Support

For questions about thermal imaging products, please contact us before continued use if:

The product appears damaged
The product does not work correctly
Accessories, batteries, charging cables, lens covers, protective cases, manuals, or other included components are missing
The product received is different from the item ordered
You need help understanding basic product information

Please read the product instructions and safety information before using any thermal imaging product or electronic optical device.

Privacy Requests

If you would like to exercise your privacy rights, including requesting access, correction, deletion, restriction, objection, or other rights regarding your personal information, please contact:

hilfe.cdf@gmail.com

Please include enough information for us to identify and process your request.

We may need to verify your identity before handling certain privacy requests.

Complaints

If you are dissatisfied with a product, delivery, refund, return, payment, or customer service experience, please contact us first so that we can review the matter.

Email:
hilfe.cdf@gmail.com

Please include your order number and a clear description of the issue.

Nothing on this page limits any mandatory consumer rights available under applicable law.