Widerrufsrecht
Return & Refund Policy
Last Updated: August 11, 2026
At Favn København, we want our customers to shop with confidence.
This Return & Refund Policy explains the conditions and procedures for returning products purchased from our online store.
This policy applies to thermal imaging products, thermal imaging devices, and related accessories sold through our website.
1. Business Information
This online store is operated by:
Business Name: Favn København
CVR Number: 36234369
Business Type: Enkeltmandsvirksomhed (Sole Proprietorship)
Registered Address:
Bygmestervej 51, 4. tv
2400 København NV
Denmark
Responsible Person:
Louiza Kaadach
Customer Service Email:
hilfe.cdf@gmail.com
2. 30-Day Return Policy
We accept eligible returns within 30 calendar days from the date you receive your order.
The return period begins on the date the product is delivered to you, not on the date the order is placed.
To request a return, please contact us at:
Email:
hilfe.cdf@gmail.com
Please include:
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Your order number
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Your full name
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Email address used for the order
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Product name
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Reason for return
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Photos or videos if the product is damaged, defective, incomplete, or incorrect
We will review your request and provide return instructions.
3. EU Right of Withdrawal
If you are located in the European Union, you may have the legal right to withdraw from an online purchase within 14 days after receiving the product, according to applicable consumer protection laws.
Our 30-day return period gives customers additional time beyond the standard statutory withdrawal period.
Nothing in this policy limits your mandatory consumer rights under applicable law.
4. Return Eligibility
To qualify for a return, the product should:
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Be purchased from our online store
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Be returned within the applicable return period
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Include original packaging where reasonably possible
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Include all accessories, manuals, charging cables, adapters, batteries, protective cases, lens covers, straps, mounts, and other included components
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Be securely packaged to prevent damage during return shipping
Customers may inspect and test the thermal imaging product as they would in a physical store.
However, products that have been damaged, heavily used, modified, improperly operated, or returned with missing essential accessories may be subject to a reduced refund amount where permitted by applicable law.
5. Thermal Imaging Product Return Requirements
Because thermal imaging products are electronic optical devices, customers should ensure that:
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The product has not been physically damaged
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The lens, screen, sensor area, charging port, casing, buttons, and accessories are not damaged
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The product has not been modified, opened, disassembled, or repaired without authorization
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All included accessories are returned
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The product is reset where applicable
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Any saved settings, images, videos, account information, or personal data are removed where possible before return
Opening the package and testing basic functionality does not remove your return rights.
However, excessive use, lens damage, screen damage, water damage caused by improper use, impact damage, missing accessories, unauthorized repair, modification, or misuse may affect the refund amount where permitted by applicable law.
This does not affect your legal rights for defective or non-conforming products.
6. Non-Returnable or Partially Refundable Situations
Returns may be refused or subject to deductions where permitted by law if:
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The product was damaged through misuse or improper operation
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The product was modified, opened, disassembled, or repaired by an unauthorized person
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Essential accessories or components are missing
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The product was intentionally damaged
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The product is returned after the applicable return period
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The product condition has been reduced beyond what is necessary for reasonable inspection
These limitations do not apply where the product is defective, damaged on arrival, incorrectly supplied, or does not conform to the purchase agreement.
7. Damaged, Defective, or Incorrect Products
If you receive a product that is:
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Damaged
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Defective
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Not working correctly
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Missing parts or accessories
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Incorrect
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Different from the product ordered
please contact us as soon as reasonably possible:
Email:
hilfe.cdf@gmail.com
Please provide:
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Order number
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Description of the issue
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Photos or videos showing the problem
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Photos of the packaging where possible
After reviewing the issue, we may provide an appropriate solution, such as:
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Replacement
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Repair assistance where applicable
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Refund
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Other remedy required by applicable consumer protection law
If the issue is caused by our error, a defective product, damage during delivery, or an incorrect item being sent, we will cover reasonable return shipping costs.
8. Return Shipping Costs
For returns caused by:
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Change of mind
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Personal preference
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Incorrect purchase decision
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Ordering the wrong model or accessory
the customer is generally responsible for return shipping costs, unless otherwise required by applicable law.
For returns caused by:
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Defective products
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Damaged products
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Incorrect products sent by us
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Missing essential components due to our error
we will cover reasonable return shipping costs.
We recommend using a trackable shipping service when returning products.
9. Refund Process
Once we receive and inspect the returned product, we will notify you of the refund decision.
Approved refunds are normally processed within:
5 business days after approval
Refunds will be issued using the original payment method used for the purchase, unless another method is expressly agreed.
Depending on your bank or payment provider, additional processing time may be required before the refund appears in your account.
10. Refund Amount
Approved refunds may include:
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Product purchase price
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Standard delivery charges where required by applicable law
Refunds generally do not include:
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Return shipping costs for voluntary returns
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Additional shipping upgrades selected by the customer
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Costs caused by incorrect customer information, where permitted by law
Where mandatory consumer protection rules apply, those rights will continue to apply.
11. Order Cancellation
If you wish to cancel an order, please contact us immediately:
Email:
hilfe.cdf@gmail.com
If the order has not entered processing or shipment, we will make reasonable efforts to cancel it.
If the order has already been processed or shipped, you may request a return after receiving the product according to this policy.
12. Exchanges
We currently do not offer direct product exchanges.
If you need a different model, accessory, or replacement item, the recommended process is:
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Return the eligible product according to this policy
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Receive your refund after approval
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Place a new order
For defective products, please contact customer service before returning the item.
13. Warranty and Consumer Rights
Nothing in this Return & Refund Policy limits your statutory consumer rights.
Customers may have legal rights regarding:
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Defective products
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Product conformity
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Repairs
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Replacement
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Price reduction
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Refunds
These rights apply separately from our voluntary 30-day return policy.
14. Product Use and Safety Notice
Thermal imaging products are electronic optical devices.
Customers should read and follow all product instructions, safety information, charging instructions, and usage guidance before use.
Thermal imaging products sold through our store are intended for lawful consumer, outdoor, inspection, household, or general observation use, depending on the product description.
Customers are responsible for using products in accordance with applicable local laws and safety requirements.
15. Contact Information
For return requests, refunds, product support, or order questions, please contact:
Favn København
CVR Number: 36234369
Registered Address:
Bygmestervej 51, 4. tv
2400 København NV
Denmark
Responsible Person:
Louiza Kaadach
Customer Service Email:
hilfe.cdf@gmail.com
We aim to respond to customer inquiries within 1–2 business days.