Privacy Policy

Last Updated: August 11, 2026

At Favn København, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, purchase our thermal imaging products, contact us, or use our services.

1. Business Information

The data controller responsible for processing your personal information is:

Business Name: Favn København
CVR Number: 36234369
Business Type: Enkeltmandsvirksomhed (Sole Proprietorship)

Registered Address:
Bygmestervej 51, 4. tv
2400 København NV
Denmark

Responsible Person:
Louiza Kaadach

Customer Service Email:
hilfe.cdf@gmail.com

2. Information We Collect

When you visit our website, place an order, contact us, or use our services, we may collect the following categories of personal information.

Contact Information

This may include:

• Full name

• Email address

• Telephone number

• Billing address

• Shipping address

Order Information

This may include:

• Order number

• Products purchased

• Purchase date

• Order value

• Payment status

• Shipping status

• Return and refund information

• Customer service communication

Payment Information

Payment information is processed securely by third-party payment providers.

We do not intentionally store complete credit card or debit card details on our own systems.

Device and Website Information

When you visit our website, we may automatically collect:

• IP address

• Browser type

• Device type

• Operating system

• Language preferences

• Pages visited

• Referral sources

• Website interaction data

• Cookie identifiers

Product Support Information

If you contact us about a thermal imaging product, we may process information related to:

• Product model

• Product issue

• Serial number where applicable

• Photos or videos provided by you

• Accessories included with the product

• Return or repair request details

We do not require customers to provide sensitive images, private recordings, thermal images, location data, or other unnecessary information unless it is strictly needed to handle a product support issue.

3. How We Collect Information

We may collect personal information through:

• Information you provide during checkout

• Customer service emails

• Return and refund requests

• Website forms

• Cookies and similar technologies

• Payment service providers

• Shipping and logistics providers

• Analytics and advertising tools

4. How We Use Your Information

We use personal information for the following purposes.

Order Processing

We use your information to:

• Process purchases

• Confirm orders

• Arrange shipping

• Provide delivery updates

• Process payments

• Handle cancellations

• Process returns and refunds

Customer Service

We use your information to:

• Respond to questions

• Resolve complaints

• Assist with damaged or defective products

• Review return requests

• Provide product support

• Communicate about your order

Website Operation and Improvement

We may use information to:

• Operate our online store

• Improve website performance

• Understand website usage

• Improve product listings

• Prevent fraud

• Maintain website security

Marketing and Advertising

Where permitted by applicable law, we may use personal information to:

• Send promotional communications

• Measure advertising performance

• Improve advertising campaigns

• Understand customer preferences

• Show more relevant advertisements

Where consent is required, we will only use marketing or advertising cookies after receiving your consent.

You may unsubscribe from marketing communications at any time.

5. Legal Basis for Processing Personal Data

If you are located in the European Economic Area, European Union, United Kingdom, or another jurisdiction requiring a lawful basis for processing, we may process personal information based on one or more of the following legal bases:

Contract Performance

We process information to complete your purchase, arrange delivery, provide customer service, and handle returns or refunds.

Legal Obligations

We may process information to comply with tax, accounting, consumer protection, and other legal requirements.

Legitimate Interests

We may process information for legitimate business purposes, including fraud prevention, website security, service improvement, and customer support.

Consent

We rely on consent where required, including for certain marketing communications, analytics cookies, advertising cookies, or similar technologies.

You may withdraw your consent at any time.

6. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used for:

• Essential website functions

• Shopping cart operation

• Checkout functionality

• Security and fraud prevention

• Remembering preferences

• Analytics

• Advertising measurement

• Personalized advertising where permitted

Essential cookies are necessary for the operation of the website.

Where required by law, non-essential cookies will only be used after obtaining your consent.

You can manage cookie preferences through your browser settings or through any cookie preference tools available on our website.

7. Shopify and Third-Party Services

Our online store is powered by Shopify.

Shopify provides the e-commerce infrastructure that allows us to operate our online store, process orders, and provide our services.

We may also use third-party service providers, including:

• Payment processors

• Shipping and logistics providers

• Email service providers

• Analytics providers

• Advertising platforms

• Fraud prevention services

• Customer support tools

• Technical service providers

These providers may process personal information only as necessary to provide their services.

8. Google Advertising and Analytics

Where enabled, we may use Google services such as:

• Google Analytics

• Google Ads

• Google Tag Manager

These services may collect or process information such as:

• Device information

• Browser information

• Website activity

• Advertising identifiers

• Conversion events

• Pages visited

• Purchase activity

This helps us measure advertising performance, improve our website, and understand customer interactions.

Where legally required, Google analytics or advertising technologies will only be used after obtaining appropriate consent.

9. Thermal Imaging Product Data

Our store sells thermal imaging products and related accessories.

Our Shopify website does not automatically collect, access, or store thermal images, saved images, video recordings, device measurements, location records, inspection history, or device files from your thermal imaging product.

If a product or third-party app includes image storage, cloud functions, Bluetooth, Wi-Fi, mobile app connection, firmware updates, or account-based services, the processing of such data may be governed by the privacy policy of the product manufacturer, app provider, cloud service provider, or other relevant third party.

Customers should review the privacy settings and privacy policy of any app, account, software, or connected service used together with the product.

If you voluntarily provide thermal images, screenshots, videos, device logs, serial numbers, or other product-related information for customer support, we will use that information only to assist with your request.

Before returning a product, customers should remove personal data, saved images, videos, account information, or device records where possible.

10. Sharing of Personal Information

We do not sell your personal information.

We may share personal information with trusted service providers when necessary to operate our business, including:

• Shopify

• Payment processors

• Shipping carriers

• Fulfillment providers

• Email service providers

• Analytics providers

• Advertising service providers

• IT and security providers

• Professional advisers where necessary

We may also disclose information where required by law, court order, regulatory request, or to protect our legal rights.

11. International Data Transfers

Because we use online service providers, including Shopify and other technology providers, your personal information may be processed outside your country of residence.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are used in accordance with applicable data protection laws.

12. Data Security

We use reasonable technical and organizational measures designed to protect personal information against:

• Unauthorized access

• Loss

• Misuse

• Alteration

• Disclosure

• Destruction

However, no online transmission or storage system can guarantee absolute security.

Customers should also protect their own account login details and avoid sharing unnecessary sensitive information.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

• Order processing requirements

• Customer service needs

• Return and refund handling

• Accounting and tax obligations

• Fraud prevention

• Legal claims

• Applicable legal requirements

When information is no longer required, we will delete or anonymize it where appropriate.

14. Your Privacy Rights

Depending on applicable privacy laws, you may have the right to:

• Access your personal information

• Correct inaccurate personal information

• Request deletion of your personal information

• Restrict certain processing

• Object to certain processing

• Request data portability

• Withdraw consent

• Object to direct marketing

• Lodge a complaint with a competent data protection authority

To exercise your privacy rights, please contact:

hilfe.cdf@gmail.com

We may need to verify your identity before processing certain privacy requests.

15. Marketing Communications

If you subscribe to marketing communications, we may send you emails about products, promotions, or store updates.

You may unsubscribe at any time by:

• Using the unsubscribe link in marketing emails, or

• Contacting us at hilfe.cdf@gmail.com

Unsubscribing from marketing emails does not prevent us from sending necessary order-related or customer service messages.

16. Children's Privacy

Our website and products are intended for general consumers and are not specifically directed at children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us improperly, please contact us so that we can take appropriate action.

17. Third-Party Links

Our website may contain links to third-party websites, apps, software, product manuals, or support resources.

We are not responsible for the privacy practices, security, content, or policies of third-party websites, apps, or services.

Customers should review third-party privacy policies before providing personal information or using connected services.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our services

• Our products

• Our business operations

• Applicable laws

• Technology

• Third-party service providers

The updated version will be published on this page with a revised “Last Updated” date.

19. Contact Us

If you have questions, concerns, complaints, or requests regarding this Privacy Policy or your personal information, please contact:

Favn København

CVR Number: 36234369

Registered Address:
Bygmestervej 51, 4. tv
2400 København NV
Denmark

Responsible Person:
Louiza Kaadach

Customer Service Email:
hilfe.cdf@gmail.com