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Shipping Policy
Last Updated: August 17, 2026
Thank you for shopping with Favn København.
This Shipping Policy explains our order processing time, shipping destinations, estimated delivery times, shipping costs, tracking information, and procedures for delayed, lost, damaged, or incorrect shipments.
This policy applies to thermal imaging products, optical electronic devices, and related accessories purchased through our online store.
1. Business Information
This online store is operated by:
Business Name: Favn København
CVR Number: 36234369
Business Type: Enkeltmandsvirksomhed (Sole Proprietorship)
Registered Address:
Bygmestervej 51, 4. tv
2400 København NV
Denmark
Responsible Person:
Louiza Kaadach
Customer Service Email:
hilfe.cdf@gmail.com
2. Shipping Destinations
We currently provide shipping to the following countries:
Germany
Shipping availability may depend on carrier availability, product restrictions, local delivery conditions, and the shipping address provided at checkout.
3. Order Processing Time
All orders are normally processed within:
1–3 business days
Order processing includes:
Order verification
Product preparation
Packaging
Handover to the shipping carrier
Processing time starts after the order has been successfully placed and confirmed.
Orders placed on weekends or public holidays will normally begin processing on the next business day.
Order processing time is separate from shipping transit time.
4. Shipping Transit Time
After an order has been processed and handed over to the shipping carrier, the estimated shipping transit time is:
8–15 business days
This shipping transit time applies to Germany.
Delivery times are estimates and are not guaranteed delivery dates.
5. Country-Specific Shipping Times
| Destination Country | Order Processing Time | Shipping Transit Time | Estimated Total Delivery Time | Shipping Cost | Tracking |
|---|---|---|---|---|---|
| Germany | 1–3 business days | 8–15 business days | 9–18 business days | Free Shipping (€0) | Available where provided by carrier |
The estimated total delivery time includes both order processing time and shipping transit time.
6. Shipping Cost
We offer:
Free Standard Shipping
Standard shipping cost for eligible orders:
€0 / Free Shipping
Customers will not be charged standard shipping fees for orders shipped to Germany.
If any special delivery option or additional charge applies, it will be clearly shown before checkout.
7. Shipping Methods
We use standard shipping services provided by available logistics carriers.
The exact carrier may vary depending on:
Destination country
Shipping address
Product availability
Carrier network
Local delivery conditions
If tracking is available, tracking information will be provided after the order has been shipped.
8. Order Confirmation
After placing an order, you will normally receive an order confirmation using the contact information provided during checkout.
Please check your order details carefully, including:
Full name
Shipping address
Postal code
Email address
Telephone number
Product ordered
If you notice an error, please contact us as soon as possible:
We will make reasonable efforts to correct order information before shipment. However, changes cannot be guaranteed once the order has entered processing or has already been shipped.
9. Shipping Confirmation and Tracking
Once your order has been shipped, you may receive a shipping confirmation email with tracking information where tracking is available.
Tracking updates may take some time to appear after the package has been handed over to the carrier.
If tracking information does not update immediately, please allow reasonable time for the carrier system to refresh.
For tracking assistance, please contact:
Please include your order number.
10. Delivery
Orders are delivered to the shipping address provided by the customer during checkout.
Customers are responsible for providing accurate and complete delivery information.
Please ensure that the following information is correct before submitting your order:
Recipient name
Street address
Apartment or unit number, if applicable
Postal code
City
Country
Telephone number
Email address
Incomplete or incorrect delivery information may result in delivery delays or failed delivery.
11. Cash on Delivery Orders
If Cash on Delivery (“COD”) is available for your destination, this option will be displayed during checkout.
For COD orders, customers should ensure that:
The shipping address is accurate
The telephone number is valid
Someone is available to receive the package
Payment is prepared according to the carrier’s delivery instructions
COD availability may vary by country, carrier, order value, and local delivery conditions.
12. Incorrect or Incomplete Shipping Address
If you entered an incorrect or incomplete shipping address, please contact us immediately:
We will try to update the shipping information before the order is shipped.
However, once the package has been handed over to the carrier, address changes may not be possible.
Additional costs or delivery problems caused by incorrect customer information may be the customer’s responsibility where permitted by applicable law.
13. Delayed Shipments
Although we aim to deliver orders within the estimated timeframe, delays may occasionally occur.
Possible reasons include:
Carrier delays
Public holidays
Weather conditions
Transportation disruptions
Customs procedures
Local delivery restrictions
Incorrect shipping information
Circumstances outside our reasonable control
If your order has not arrived after the estimated delivery period for your country, please contact us:
Please include your order number so that we can review the shipment status.
14. Lost Packages
If your package appears to be lost during transportation, please contact us with:
Order number
Customer name
Shipping address
Tracking number, if available
We will review the shipment status and, where appropriate, contact the carrier for investigation.
If the package is confirmed lost before delivery to the customer, we will provide an appropriate solution in accordance with applicable consumer protection laws, which may include replacement or refund.
15. Damaged Packages
Please inspect your package after delivery.
If your order arrives damaged, broken, incomplete, defective, or materially affected during transportation, please contact us as soon as reasonably possible:
Please provide:
Order number
Description of the issue
Clear photos or videos of the product
Clear photos of the packaging where possible
We will review the issue and provide an appropriate solution in accordance with our Return & Refund Policy and applicable consumer protection laws.
16. Incorrect or Missing Items
If you receive:
The wrong product
The wrong quantity
An incomplete order
A product different from what you ordered
Missing accessories, charging cables, batteries, manuals, protective cases, lens covers, mounts, or included components
please contact us:
We will review your order and provide an appropriate solution.
17. Customs, Duties, and Taxes
For orders shipped to Germany, any applicable taxes, duties, or import-related charges will be handled according to the information displayed at checkout and applicable law.
We aim to provide clear pricing and shipping information before purchase.
Customers should review the final order amount and checkout information before completing an order.
We do not intentionally hide mandatory charges that we are legally required to disclose before purchase.
18. Thermal Imaging Product Shipping Notice
Thermal imaging products are electronic optical devices and may include accessories such as charging cables, batteries, protective cases, lens covers, adapters, mounts, manuals, or related components.
When receiving your package, please:
Inspect the packaging before use
Check whether the device or accessories are damaged
Confirm that all included components are present
Read the product instructions before use
Contact us before continued use if the product appears damaged, defective, or unsafe
If the product arrives damaged or defective, please contact customer service before continued use.
19. Delivery Time Disclaimer
Processing and delivery times stated in this policy are estimates.
Although we make reasonable efforts to meet the estimated timeframe, delivery may occasionally be affected by events outside our reasonable control.
Nothing in this Shipping Policy limits any mandatory consumer rights available under applicable law.
20. Returns and Refunds
Shipping-related returns and refunds are governed by our separate Return & Refund Policy.
Please review that policy for information about:
Return eligibility
Return period
Return shipping costs
Damaged or defective products
Refund processing
EU withdrawal rights
21. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in:
Shipping carriers
Shipping destinations
Delivery services
Legal requirements
Store operations
The most current version will be published on this page with an updated “Last Updated” date.
22. Contact Information
For questions about shipping, delivery, tracking, delayed shipments, or your order, please contact:
Favn København
CVR Number: 36234369
Registered Address:
Bygmestervej 51, 4. tv
2400 København NV
Denmark
Responsible Person:
Louiza Kaadach
Customer Service Email:
hilfe.cdf@gmail.com
We aim to respond to customer inquiries within 1–2 business days.
Shipping Summary
| Destination Country | Processing Time | Transit Time | Total Estimated Delivery Time | Shipping Cost |
| Germany | 1–3 business days | 8–15 business days | 9–18 business days | Free |