Terms of Service

Last Updated: August 11, 2026

These Terms of Service (“Terms”) govern your access to and use of our website, online store, products, and services.

By visiting our website, placing an order, or purchasing products from us, you agree to be bound by these Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies displayed on our website.

Throughout these Terms, “we”, “us”, and “our” refer to Favn København. “You” and “your” refer to any visitor, customer, or user of our website.

1. Business Information

This online store is operated by:

Business Name: Favn København
CVR Number: 36234369
Business Type: Enkeltmandsvirksomhed (Sole Proprietorship)

Registered Address:
Bygmestervej 51, 4. tv
2400 København NV
Denmark

Responsible Person:
Louiza Kaadach

Customer Service Email:
hilfe.cdf@gmail.com

2. Use of Our Website

You may use our website only for lawful purposes.

You agree not to:

• Use the website for fraudulent or unlawful activity

• Provide false, inaccurate, or misleading information

• Interfere with the security or operation of the website

• Attempt to access systems or data without authorization

• Upload viruses, malware, spyware, or harmful code

• Copy, reproduce, or commercially exploit website content without authorization

• Use our website or products in violation of applicable laws or regulations

We reserve the right to restrict access, cancel orders, or refuse service where reasonably necessary to prevent fraud, abuse, unlawful activity, or violation of these Terms.

3. Products

We sell thermal imaging products, optical electronic devices, consumer electronics, and related accessories through our online store.

We make reasonable efforts to display product information accurately, including:

• Product descriptions

• Product images

• Specifications

• Features

• Accessories

• Compatibility information

• Pricing

• Availability

However, minor differences may occur due to:

• Product batch updates

• Packaging updates

• Supplier changes

• Software or firmware updates

• Screen display differences

• Technical or typographical errors

Such minor differences do not affect your mandatory consumer rights.

4. Thermal Imaging Product Notice

Thermal imaging products are electronic optical devices designed to detect and display temperature differences or heat signatures, depending on the product model and specifications.

Product performance may vary depending on:

• Ambient temperature

• Distance from the target

• Weather conditions

• Humidity

• Surface material

• Product settings

• Battery level

• Lens condition

• Software or firmware version

• Correct operation and maintenance

Thermal images, temperature readings, and visual results may be used for general observation, outdoor use, household inspection, equipment inspection, or other lawful purposes according to the product description.

Unless clearly stated and legally supported, our thermal imaging products are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Customers should read and follow all product instructions, safety warnings, charging instructions, storage instructions, and maintenance guidance before using the product.

5. Lawful Use and Customer Responsibility

Customers are responsible for using thermal imaging products lawfully and safely.

You agree to use products only for lawful purposes and in accordance with applicable local laws, safety rules, privacy rules, and product instructions.

Customers must not use products for:

• Illegal surveillance

• Invasion of privacy

• Harassment

• Unauthorized monitoring of private property or individuals

• Any unlawful, harmful, or prohibited activity

You are responsible for checking whether any local restrictions apply to the purchase, possession, transport, or use of thermal imaging products in your country or region.

Nothing in these Terms authorizes unlawful use of any product.

6. Product Safety

You are responsible for using products safely and according to the instructions provided.

For thermal imaging products, customers should:

• Use the product only for its intended purpose

• Use the correct charging cable, adapter, and power source

• Avoid exposing the product to excessive heat, moisture, impact, or unsuitable environments

• Keep the lens, sensor area, display, charging port, and casing clean and protected

• Avoid opening, disassembling, modifying, or repairing the product without authorization

• Stop using the product if it appears damaged, overheated, defective, or unsafe

• Keep products and accessories away from children unless supervised by an adult

Improper use, unauthorized repair, modification, physical damage, water damage, or failure to follow product instructions may affect return eligibility and warranty-related remedies where permitted by applicable law.

Nothing in this section limits your statutory rights regarding defective or non-conforming products.

7. Orders

When you place an order, you agree that all information provided is accurate and complete.

After placing an order, you may receive an order confirmation email. This confirms that we have received your order.

We reserve the right to refuse or cancel an order where reasonably necessary, including if:

• Product availability changes

• Payment cannot be verified

• The order appears fraudulent

• The shipping address is incomplete or incorrect

• The product price or description contains an obvious error

• The order violates these Terms or applicable law

• Shipping to the destination is not available

If we cancel an order after payment has been received, we will issue a refund using the original payment method where possible.

8. Prices and Payment

Product prices are displayed on our website and during checkout.

The final price payable will be shown before you complete your order.

Available payment methods will be displayed at checkout.

By submitting payment information, you confirm that:

• You are authorized to use the selected payment method

• The payment information provided is accurate

• You authorize the applicable payment provider to process the transaction

Payments may be processed by third-party payment providers.

We do not intentionally store complete payment card details on our own systems.

Prices may change from time to time, but changes will not affect orders already accepted unless there is an obvious pricing error.

9. Cash on Delivery

If Cash on Delivery (“COD”) is available for your destination, it will be displayed as a payment option during checkout.

When selecting COD, you agree to pay the total order amount according to the delivery instructions provided by the carrier.

COD availability may depend on:

• Destination country

• Carrier availability

• Order value

• Product type

• Local delivery conditions

We reserve the right to restrict COD orders where there is suspected abuse, repeated refusal of delivery, or incorrect delivery information, where permitted by applicable law.

10. Shipping and Delivery

Shipping conditions, processing times, estimated delivery times, shipping destinations, and shipping costs are explained in our Shipping Policy.

Delivery times are estimates and may be affected by:

• Carrier delays

• Public holidays

• Weather conditions

• Customs procedures

• Transportation disruptions

• Incorrect delivery information

• Circumstances outside our reasonable control

Customers are responsible for providing accurate shipping information.

If you notice an error in your shipping address, please contact us immediately:

hilfe.cdf@gmail.com

We will make reasonable efforts to update the information before shipment, but changes cannot be guaranteed once the order has entered processing or has been shipped.

11. Returns and Refunds

Returns, refunds, damaged products, incorrect products, and cancellation procedures are governed by our Return & Refund Policy.

Customers should review the Return & Refund Policy before requesting a return.

Nothing in these Terms limits any mandatory consumer rights available under applicable law.

12. EU Consumer Rights

If you are located in the European Union, you may have statutory consumer rights regarding online purchases, including rights relating to:

• Product conformity

• Defective products

• Withdrawal from eligible distance purchases

• Repairs

• Replacements

• Price reduction

• Refunds

These rights apply in addition to our store policies and are not excluded or limited by these Terms.

13. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, incomplete, missing accessories, or different from the item ordered, please contact us as soon as reasonably possible:

Email:
hilfe.cdf@gmail.com

Please include:

• Order number

• Description of the issue

• Photos or videos showing the problem where possible

• Photos of the packaging where possible

We will review the issue and provide an appropriate solution in accordance with our Return & Refund Policy and applicable consumer protection laws.

14. Software, Firmware, Apps, and Third-Party Services

Some thermal imaging products may require or support software, firmware, mobile apps, Bluetooth, Wi-Fi, cloud storage, image transfer, account services, or other third-party services.

These services may be provided by the product manufacturer, app provider, cloud service provider, software provider, or another third party.

We are not responsible for third-party apps, cloud services, firmware platforms, account services, connectivity services, or external software except where responsibility cannot legally be excluded.

Customers should review the applicable third-party terms, privacy policies, compatibility requirements, update instructions, and data settings before using connected services.

15. Images, Videos, Device Data, and Personal Information

Our Shopify website does not automatically collect images, videos, thermal images, device files, inspection records, location data, or saved content from your thermal imaging product.

If you use a third-party app or account connected to a thermal imaging product, data may be processed by that third-party provider under its own privacy policy.

If you voluntarily provide images, videos, screenshots, device logs, serial numbers, or product-related information for customer support, we will use that information only to assist with your request.

Before returning a product, customers should remove saved images, videos, settings, account information, or other personal data from the device where possible.

16. Product Availability

All products are subject to availability.

We may update, discontinue, replace, or limit product availability at any time.

If a product becomes unavailable after your order is placed, we may contact you to offer:

• A refund

• A replacement product

• An alternative solution

No product listing guarantees permanent availability.

17. Promotions and Discounts

We may offer discounts, promotional codes, or special offers from time to time.

Unless otherwise stated:

• Promotional codes may have expiration dates

• Discounts may be limited to specific products

• Discounts may not be combined with other offers

• Promotional codes cannot be exchanged for cash

• Promotions may be limited to one use per customer or order

We reserve the right to cancel or correct promotions affected by fraud, misuse, technical errors, or obvious mistakes.

18. Accuracy of Website Information

We make reasonable efforts to ensure that information on our website is accurate and current.

However, the website may occasionally contain:

• Typographical errors

• Product description errors

• Pricing errors

• Availability errors

• Compatibility errors

• Technical inaccuracies

We reserve the right to correct errors and update information where reasonably necessary.

If an error materially affects an order already placed, we will contact you and provide an appropriate solution.

19. Customer Accounts

If customer accounts are available on our website, you are responsible for maintaining the confidentiality of your account login information.

You agree to notify us if you believe your account has been used without authorization.

We are not responsible for losses caused by unauthorized account access resulting from your failure to protect your login credentials, except where required by applicable law.

20. Privacy

Your personal information is processed according to our Privacy Policy.

By using our website or placing an order, you acknowledge that personal information may be processed for purposes including:

• Order processing

• Payment handling

• Shipping

• Customer support

• Fraud prevention

• Legal compliance

• Website operation

Please review our Privacy Policy for more details.

21. Third-Party Services

Our online store may use third-party service providers, including:

• Shopify

• Payment processors

• Shipping carriers

• Email service providers

• Analytics providers

• Advertising platforms

• Fraud prevention services

• Customer support providers

• Technical service providers

These third parties may process information or provide services according to their own terms and privacy policies.

We are not responsible for third-party services beyond what is required by applicable law.

22. Third-Party Links

Our website may contain links to third-party websites, apps, software, product manuals, or support resources.

These links are provided for convenience only.

We do not control third-party websites and are not responsible for their:

• Content

• Privacy practices

• Security

• Terms

• Products

• Services

• Data accuracy

You should review third-party terms and policies before using external websites, apps, or services.

23. Intellectual Property

Unless otherwise stated, content displayed on our website may be protected by intellectual property laws.

This may include:

• Text

• Images

• Product descriptions

• Graphics

• Logos

• Page layouts

• Design elements

• Product information

You may use the website for personal shopping purposes.

You may not copy, reproduce, modify, distribute, publish, or commercially exploit protected content without authorization, except where permitted by applicable law.

24. Prohibited Uses

You may not use our website or services:

• For unlawful purposes

• To violate applicable laws or regulations

• To submit fraudulent orders

• To infringe intellectual property rights

• To transmit malware or harmful code

• To interfere with website security

• To impersonate another person

• To collect information from others unlawfully

• To abuse promotions, refunds, or delivery services

• To use products or services in a way that violates privacy, safety, or consumer protection laws

Violation of this section may result in order cancellation, account restriction, or other appropriate action.

25. Disclaimer

We make reasonable efforts to provide accurate product and website information.

However, except for rights and guarantees that cannot legally be excluded, our website and services are provided subject to applicable law.

Thermal imaging products may provide useful visual or temperature-related information, but product readings may vary depending on environmental conditions, device settings, operating methods, and model specifications.

Nothing in these Terms excludes or limits any statutory consumer rights, legal guarantees, or remedies that apply to your purchase.

26. Limitation of Liability

To the maximum extent permitted by applicable law, we are not responsible for indirect or consequential losses that were not reasonably foreseeable at the time of purchase.

We are not responsible for losses caused by unlawful product use, misuse, unauthorized modification, failure to follow instructions, third-party software, third-party apps, or circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

In particular, nothing in these Terms limits your mandatory consumer protection rights.

27. Force Majeure

We are not responsible for delay or failure caused by circumstances outside our reasonable control, including:

• Natural disasters

• Severe weather

• War or civil unrest

• Government restrictions

• Transportation interruptions

• Carrier disruptions

• Public health emergencies

• Major technical failures

• Labor disputes

• Customs delays

Where such circumstances materially affect an order, we will make reasonable efforts to keep customers informed and provide remedies required by applicable law.

28. Complaints

If you have a complaint about an order, product, delivery, refund, return, payment, or customer service, please contact us first:

Email:
hilfe.cdf@gmail.com

Please include your order number and a clear description of the issue.

We will review your complaint and make reasonable efforts to resolve it.

Nothing in this section prevents you from exercising any right to contact a consumer protection authority, dispute resolution body, or court where permitted by applicable law.

29. Changes to These Terms

We may update these Terms from time to time to reflect:

• Changes in our store operations

• Changes in products or services

• Changes in payment or shipping methods

• Changes in applicable law

• Changes in website functionality

The updated version will be posted on this page with a revised “Last Updated” date.

Changes will not unfairly reduce rights relating to orders already accepted where prohibited by applicable law.

30. Governing Law

These Terms are governed by applicable Danish law, subject to any mandatory consumer protection rights that apply in your country of residence.

If you are a consumer located in the European Union, nothing in these Terms deprives you of mandatory protections available under the laws applicable to you.

31. Contact Information

Questions about these Terms of Service should be sent to:

Favn København

CVR Number: 36234369

Registered Address: